Terms of service

You must provide accurate account information, keep your sign-in details secure, and use the platform only for lawful events and transactions.

Tickets are subject to the event organiser’s stated entry, cancellation, refund, and transfer rules in addition to these terms.

Organisers are responsible for event accuracy, venue permissions, consumer disclosures, attendee safety, fulfilment, and compliance with applicable tax and event laws.

MetaPass may suspend sales or access when required to protect attendees, investigate misuse, or comply with law.

Prices and fees are displayed before confirmation. Payment processing and payout availability can depend on the provider and organiser setup.

Ticket transfers must use the supported MetaPass account-to-account flow. Attempts to duplicate, tamper with, or fraudulently use a ticket may invalidate it.

We work to provide a secure and reliable service, but availability can be affected by networks, venues, payment providers, and other third parties. Nothing in these terms excludes rights that cannot lawfully be excluded.